Intermedia Cloud Communications now offers archiving at no cost

Archiving for Intermedia Unite safeguards and preserves vital communications data, such as video conferences, conversations, SMS, and call recordings. New and existing Intermedia Unite users are being extended a complimentary 30-day retention option.

Intermedia Cloud Communications, a leading global provider of intelligent cloud communications and collaboration solutions to businesses and the partners that serve them, announced today that new and existing users of the all-in-one communications and collaboration solution Intermedia Unite can now receive the 30-day retention option of Intermedia Archiving for free.

Intermedia Unite, which has been recognized as the Best Overall Business VoIP by PC Magazine and Best Business Phone System by U.S. News and World Report, integrates audio, video, chat/SMS, contact center, and file management, among other features, onto a single, highly secure, and dependable platform. Businesses now have uninterrupted access to the past for their Unite call recordings, video meetings, conversations, and SMS by integrating Intermedia Archiving with Unite; contact center engagements are forthcoming.

Intermedia’s cutting-edge archiving platform serves a much broader purpose than mere data storage. Designed to protect critical business information and communications from inadvertent or inappropriate deletion, facilitate dispute resolutions, ensure adherence to internal governance principles and regulations, ensure information continuity, support training and coaching initiatives, and much more. It provides a secure, searchable ledger to facilitate the rapid identification and retrieval of pertinent interactions, as well as a robust contextual search function that views all users across all channels.

Intermedia is currently providing Intermedia Archiving at no cost to all new and existing Intermedia Unite users for a period of 30 days, continuous retention included. Businesses can more effectively manage and maintain their data with the aid of the 30-day rolling archive, which preserves the thirty most recent days of communications. In the event that a client desires to prolong their data retention period beyond the standard 30-day duration, they can readily upgrade to more extensive alternatives lasting between one and ten years.

Following its introduction in early 2023, Intermedia Archiving for Unite has garnered significant attention and momentum not only within Intermedia’s clientele but also throughout the communications sector as a whole. Frost & Sullivan, a leading analyst firm, recently bestowed upon it the 2023 Best Practices New Product Innovation Award.

Irina Shamkova, Intermedia Executive Vice President of Product Management, stated, “We are delighted to announce the addition of free Intermedia Archiving for all Intermedia Unite users as Intermedia continues to revolutionize corporate communications.” “Always contained within the routine communications of businesses are valuable insights, intellectual property, and knowledge. By utilizing Archiving’s centralized platform, organizations can safeguard their communications, develop insights across all accessible channels, and fulfill a variety of productivity, legal, and compliance obligations.”

This year, Intermedia Archiving will further develop into a data repository that serves as the foundation for business data intelligence and insights. In accordance with a forward-thinking development strategy for 2024, the integration of artificial intelligence (AI) and analytics is anticipated to provide additional innovative data-analysis functionalities.

The purpose of these value-added capabilities and features is to empower organizations to make more informed decisions that will contribute to revenue growth, enhanced operational efficiency, and decreased overall operational expenses. Opportunities and benefits of analyzing archived communications data can be substantial across industries, including professional services firms (legal, accounting, etc.), finance, automotive, hospitality and leisure, government, healthcare, and many others, regardless of the size of the organization.