Modernize Your IT Monitoring with Predictive Analytics
The Problem With Legacy IT Monitoring It’s hard to overcome inertia, especially when it comes to replacing an IT operations monitoring solution. You’ve spent the money. People are used to it. When you look at replacement options, every vendor seems to promise end-to-end everything. It’s easy to fall back on the maxim that “If it ain’t broke, don’t fix it.” Just because your IT monitoring solution isn’t broke(n) doesn’t mean it’s giving you all the value you should expect. Your monitoring solution should be preserving uptime and ensuring great customer experiences. But systems still go down. Customer experience suffers. Millions of dollars in revenue are lost. To monitor and maintain the customer experience, IT must be able to measure uptime, performance, and response time of mission-critical applications and the underlying infrastructure they run on. The average enterprise runs hundreds of applications, servers, virtual machines, containers, and microservices which produce constant streams of data in disparate forms. But legacy IT tools can’t see how the layers of the stack play together — they’re usually point solutions, designed to focus on one system and ignore the world around them. Meanwhile IT leaders are faced with shrinking budgets and growing demands, expanding data complexity and pressure to keep up with digital transformation and the move to the cloud. IT teams feel the stress of continuous war room misery, arguments over accountability and the inevitable finger-pointing. Root cause analysis goes by the wayside and the same problems resurface over and over again. Too much time is wasted in debugging old solutions rather than coming up with new and better ones. So if there’s a high price to pay for staying with old, outdated solutions, why aren’t IT departments continually improving and updating their legacy monitoring systems? Or better yet, starting over with new ones? You can probably list half a dozen reasons without thinking hard. Too Many Data Types and Formats Ingesting and normalizing data of different formats and types is tedious and unmanageable, and it’s difficult to make real-time decisions. Too many monitoring tools for single layers of their IT stack, such as networks or applications, create silos and inefficiencies. Too Many Silos When data lives inside one tool but can’t access or communicate with data confined to other tools, IT practitioners lose context on what’s happening in their environment because they’re seeing only a part of the picture. Too Much Time to Resolution Infrastructure complexity affects IT’s ability to quickly determine the root cause of an issue. Ingesting data from different formats and making sense of it to diagnose and determine the root cause is problematic. Lack of Alignment Between IT and Business Stakeholders As digital business infrastructure increases in complexity, IT teams feel more pressure than ever to reduce business-impacting incidents. When IT systems fail, the ramifications go beyond the immediate financial loss of downtime — a business could lose customers and jeopardize its reputation. Long Time to Value Implementing a new IT monitoring tool is an important investment, but it can take a while to show return. Companies that move from one legacy system to another can find themselves hogtied by the need to retrain employees and update processes, plus address unexpected but inevitable compatibility issues. Monitoring tools that can’t automatically ingest and use data in multiple formats bring their own brand of headache. Why You Can’t Afford to Wait Every business is a technology business, and the IT department is essential to delivering a new wave of services. Digital evolution has changed the way every business operates. To compete, you need to be available whenever and wherever your customers are, because every issue and outage means one more chance for customers to click away to competitors. If they don’t get what they want, they’ll click away to a competitor IT Bears an Unfair Share of the Burden The IT department carries the weight of the technology burden experienced by modern organizations. While end users may think of IT as the people they call when their laptop crashes, IT’s responsibilities are increasingly varied — and vital.