This might be one of the tougher tasks in the process of setting up a help desk, based on the network, platform, or solution you pick. The tool you select here will have a significant impact on how easy—or difficult—the rest of your journey will be.
To bring their customer service to life, many conventional firms still rely on a convoluted mix of pricey gear, networking architecture, and skilled IT skills.
We chose Dial pad as our unified connectivity system for Education First because it not only simplifies setup but also allows us to experiment and alter on the fly as our team’s and company’s needs evolve.
We required folks who understood what they were doing before Dialpad to find out how to update anything in our help desk.