ew1

5th State of Service

ew1

What You’ll Find in This Report

For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service professionals to determine:

  • How service organizations continue to adapt to an ever more digital-first environment
  • How economic uncertainty is impacting plans for investments in people, processes, and technology
  • The evolving role of field service in overall customer service strategies
  • Approaches to talent management and development in a challenging labor market

To access the report, fill out the form below.

Yes, Salesforce may share my contact information with sponsoring partners for marketing purposes.

By submitting this form, you agree to have your contact information, including email, passed on to the sponsors of this asset for the purpose of following up on your interests. Privacy Policy