MEdallia :Increases sales
With Medallia, there are now different touchpoints along the customer journey where Rent-A-Center can receive feedback on how to improve and what they can do to provide a better experience in the future. With Medallia Experience Cloud™ and support from the service delivery partner LRW, Rent-A-Center can identify areas throughout the customer journey that have the greatest impact on customer experience. To drive awareness and engagement, they branded their program “Voice of the Customer” which is now embedded in the culture of the company.
Rent-A-Center is now able to capture omnichannel feedback and insights through Medallia Experience Cloud via in-store, Medallia Digital and Text Analytics. RentA-Center also included MyMedallia Mobile app, which empowers employees to respond to feedback and transform experiences easily from their phones